Refund & Exchange Policy

If your product is faulty, damaged, incorrect, please allow us to replace or refund your product.

We accidentally sent you faulty, damaged or incorrect goods?

1. Contact us to arrange collection
Email or phone +27(0)15 534 0044 and ask us to collect your unsatisfactory order. We will send our courier to collect the item from you.

  • Reference your order number when contacting us
  • State whether you want a replacement item or a refund
  • Enclose a copy of your tax invoice in the parcel and seal before handing it over to our courier